Information We Collect
When you register and use the 9600x platform, we collect certain categories of information to ensure our services operate securely and effectively. The types of information collected are as follows:
Your full name, email address, phone number, date of birth, and encrypted password provided when you registered your 9600x account.
Device type, operating system, web browser, IP address, and language settings used when accessing our platform.
Transaction records in MYR (RM), payment methods used such as DuitNow or FPX, and your deposit and withdrawal history.
Pages visited, games played, time spent on the platform, and actions taken during active sessions.
Why We Use This Information
9600x uses the information collected for legitimate platform operations that put users first. The main purposes are:
- Verifying user identity and processing account registration securely
- Processing deposits and withdrawals in MYR (RM) via local payment methods
- Providing effective and responsive customer support in Bahasa Malaysia
- Analysing usage patterns to improve the overall platform experience
- Sending important notifications related to your account, transactions, and service updates
- Complying with applicable legal and regulatory requirements in Malaysia
- Detecting and preventing fraudulent activity and unauthorised use of the platform
We do not use your information for purposes beyond what is stated here without obtaining your consent first.
Cookies & Tracking
The 9600x platform uses cookies and similar tracking technologies to enhance website functionality, save user preferences, and analyse traffic in aggregate. Cookies allow you to stay logged in across sessions, personalise your display, and navigate the platform more quickly.
There are two types of cookies we use:
Temporary cookies that expire automatically when you close your browser. Used to maintain your login session and preferences within a single session.
Cookies stored on your device for a set period to recognise returning users and retain your personal settings.
You can control or block cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of the platform.
Data Storage, Security & Sharing
All personal data collected by 9600x is stored on servers protected by high-grade encryption. We use SSL protocols to ensure all data transmission between your device and our servers is secure and cannot be intercepted.
Data is retained for as long as your account remains active, or as required by Malaysian law. Once an account is closed, data that is no longer needed will be deleted or anonymised within a reasonable timeframe.
9600x does not sell users' personal information to third parties. In limited circumstances, we may share data with:
- Authorised payment processors for financial transactions in RM
- Technical service providers who assist with platform operations under strict confidentiality agreements
- Legal authorities where required by court order or Malaysian legislation
User Rights Over Personal Data
As a 9600x user, you have certain rights regarding your personal data that we hold. These rights are as follows:
You have the right to request a copy of the personal data we hold about you at any time.
You can request corrections to inaccurate or outdated information through your account settings or by contacting our support team.
You may request the deletion of your data under certain circumstances, subject to applicable legal requirements.
To exercise any of these rights, please contact us at [email protected]. We will process your request within a reasonable timeframe and inform you of the outcome.
Policy Changes & How to Contact Us
9600x reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or new legal requirements. Any significant changes will be communicated to users via in-platform notifications or email before they take effect.
The update date will always be displayed at the top of this page. We encourage you to review this policy periodically to stay informed about how your data is protected.
If you have any questions, concerns, or wish to exercise your privacy rights, we're here to help.
Email: [email protected] — or visit the FAQ us for an immediate response.
Your Data is Safe. Your Game Starts Now.
Create your 9600x account with confidence — your privacy is protected, your experience comes first.